Frequently Asked Questions

All the awesome answers to your burning Womple questions.

 



A Womple is a yeti-like creature from Antarctica. Frozen for millennia and thawed only recently when an ice shelf broke away from the continent, Womples have an unquenchable thirst for exploration and adventure. They've missed out on thousands of years of fun and and now they're ready to travel and see the world - and they're looking for like-minded explorers to share their experiences with!

We came across the wonderful word coddiwomple and couldn't pass up an opportunity to spread it's awesomeness:

Coddiwomple (verb) - to travel in a purposeful manner towards an unknown destination.

We think that pretty much sums us up! At Womple Studios, we believe in the value of wandering and exploration. No one knows where they'll end up, but the best way to get anywhere worthwhile is to experience the world and learn all about what it has to offer.

Each month is a new adventure to a unique place in the world!

Your kid will receive a WompleMail box every month with tales of travel adventures as their Womple pen pal explores the world: full-length, illustrated, early-reader books, interactive fold-out maps & country guides, custom stickers, themed craft activities with all the materials* your child needs (enough to share between 2 kids) and easy-to-follow instructions, collectible items to remind them of the journey, and sneak-peeks of the next month's destination.

* everything you need is included EXCEPT scissors & glue

Check out our Subscription page for pricing details. Taxes and shipping are automatically calculated at checkout.

There's no "rule" for what's appropriate for your child. All kids are different, and you know yours better than anyone. We also think adults will learn more than a thing or two from our products!

That said, WompleMail is designed especially for, and kid-tested by, children ages 6 to 11. For kids on the younger side, we encourage parents to read the books and do the crafts & activities with their kids. For kids on the older side, we've written the materials and designed the crafts to be fun and understood without parental supervision.

We take kids to some of the most amazing, off-the-beaten-path places in the world. WompleMail gives kids an authentic view of a place, not just a set of facts about a country. Some examples of the unique places we travel to include:

  • Rapa Nui (aka Easter Island)
  • Xi'an, China (home of the Terracotta Warriors)
  • Ometepe, Nicaragua (a volcanic island in the middle of a giant lake)
  • Komodo Island, Indonesia (to visit with the famous Komodo dragons)
  • Reykjavik, Iceland (including a journey around the coast of the island)
  • The Serengeti in Tanzania (to witness the great wildebeest migration)
  • New Zealand (to visit a bird sanctuary, hike along one of the Great Walks, and see a rugby match)

If you have a question not answered here or just want to say hello, please reach out via our Contact page or by email at help@womplestudios.com.

We make every effort to be environmentally conscious. That's why we use recyclable cardboard and paper for our boxes and printed materials, soy vegetable oil-based inks to print our stories, and why our "plastic" packaging is made from plant-based PLA and certified compostable.

We're very serious about the safety of our products. Everything we make at Womple Studios is reviewed for compliance with U.S. safety laws and regulations, and that includes conducting testing to make sure we're only delivering safe products to kids.

We make sure that your personal information is safe in a couple of different ways. First, our billing and payment systems are encrypted and certified Level 1 PCI DSS compliant (if you know what that means!) and backed up by some of the most well-respected names in e-commerce. Second, we don't collect information from you that we don't need, and we certainly don't sell that information to others. Check out our Privacy Policy for details.



No matter where you are in the U.S., shipping is $5 flat.

Right now, we only ship within the U.S. (including U.S. territories and APO addresses). But we're working on expanding our reach, so keep checking in!

Your subscription starts the the month following your purchase and we ship by the 4th of each month. Here's how it works in practice:

  • You order a WompleMail subscription on July 18.
  • Monthly packages of amazing travel adventures start shipping the beginning of August, by August 4th.
  • Your monthly adventures continue to ship every month on the 4th of the month.

If you're missing a package or something was damaged during delivery, please contact us at help@womplestudios.com and we'll sort it out ASAP.

You'll receive a tracking number with every delivery so that you can track your WompleMail through the United States Postal Service.

Sometimes the Postal Service, as wonderful as it is, isn't as on time or as reliable as we want. If you think you might have missed a delivery, please reach out to us at help@womplestudios.com.



Automatic renewal is when the subscription of your product automatically renews just before it expires so you don't have to keep buying the same thing over and over again. Your subscription ends when you cancel it. Like Netflix!

WompleMail subscriptions automatically renew. That means that if you buy a 1-month subscription, your kid will keep getting WompleMail every month and you will be charged the price of a 1-month subscription every month. If you buy a 3-month subscription, your kid will keep getting WompleMail every month and you will be charged the price of a 3-month subscription every 3 months.

We'll always give you a heads up before your subscription is renewed.

With a WompleMail subscription, you're charged the day you make your purchase AND on a recurring basis on the 15th of the month on which your subscription term ends. For example, if you purchase a 3-month subscription on June 12, you'll be charged for 3 months on that day, and then you will be charged for the next 3-month term on September 15, and for the next 3-month term on December 15, and so on.

You can see and manage all your WompleMail subscriptions by logging into your account or by clicking here: Customer Portal. Once logged in, follow the links for "Order Schedule", and "Subscriptions" to view pricing and upcoming renewal dates.

Great! If you purchased a WompleMail subscription, it will automatically renew at the end of each term. For example, if you purchased a 6-month subscription, it will automatically renew for another 6 months at the end of the first 6-month term. If you purchased a 3-month subscription, it will automatically renew for another 3 months at the end of the first 3-month term.

Absolutely! Whatever the reason you'd like to skip an order or shipment, you can log into your Customer Portal and Skip your next order (if you're on a Monthly subscription), or just send us an email at help@womplestudios.com and let us know what month you'd like to skip. We'll help you out.

We hope you're out of town on an awesome adventure. Make sure to bring your Womple and tag us @womplestudios in your awesome travel photos!

Kid loving WompleMail but you want to skip the monthly renewal emails? No problem. If you'd like to change to a different subscription length, contact us at help@womplestudios.com. We'll get it done.

Easy:

  • Sign in to your Customer Portal (if you don't have an account, simply create one using the email address you used to buy your subscription)
  • Click the link for "Your Subscriptions"
  • Next to your address, click "Edit"
  • From there, you may edit your billing or shipping information.

That's it!

Welcome back! Contact us at help@womplestudios.com and we'll make sure it feels like you never left! Alternatively, you can restart your subscription yourself by following these steps:

  • Go to your Customer Portal page
  • Click on "Your Subscriptions"
  • Scroll to the subscription you'd like to restart and click "Re-activate"

That's it!

Say it ain't so! Have you considered skipping an order instead? Email us at help@womplestudios.com and we'd be happy to help.

Still want to cancel? We're sorry to see you go! You can cancel your order at any time by following these steps:

  • Go to your Customer Portal page
  • Click on "Your Subscriptions"
  • Scroll to the subscription you'd like to cancel and click "Cancel"

Sorry, we're unable to offer refunds. Please see our Terms of Service for details.

If a package is damaged or lost in the mail, please get in touch at help@womplestudios.com and we'll see what we can do to resolve it.



Your kid will get the same great content with either a WompleMail subscription or a WompleMail gift. But, with a subscription, you'll get free bonus items like a plush Womple and world atlas. Other than that, Only the terms of billing are different:

  • With a WompleMail Subscription your kid keeps getting WompleMail every month and you're charged on a recurring basis until you cancel.
  • With a WompleMail gift you're only charged once the day you purchase. The gift ends and the WompleMail stops coming after the gift has expired. For example, if you buy a 3-month gift, you pay for and get 3 months of WompleMail.

No, WompleMail gifts do not automatically renew. You'll only be charged once when you make your purchase.

No problem! We're happy to help and make sure your kid continues explore with us every month. email at help@womplestudios.com and we'll get it done.

Sorry, not at this time. You can buy a 1-month WompleMail subscription or a 3-month WompleMail gift, but not a 1-month WompleMail gift.



Sorry, no. But, we feature awesome and unique places every month. Promise.

Womples have a habit of going their own way and having their own adventures every once in a while. Contact us at help@womplestudios.com and we'll see what we can do.

Every monthly WompleMail box is designed to be shareable by 2 kids. Each craft activity includes enough material to make 2 complete crafts, and WompleMail adventures make great stories to read aloud together or on your own.

TIP: Make sure your "Shipping Address" includes the names of all of your kids so that everyone experiences the joy of getting their own mail!

Contact us via any option on our Contact page or by email at help@womplestudios.com and we'll get back to you ASAP!

We'd love to spread as much Womple cheer as possible! Reach out to us at partners@womplestudios.com and we'd be happy to discuss.