Frequently Asked Questions

Questions about who we are? What we do? When your order is going to arrive because you just can't wait any longer? We're here to help!

General

A Womple is a yeti-like creature from Antarctica. Frozen for millennia and thawed only recently when an ice shelf broke away from the continent, Womples have an unquenchable thirst for exploration and adventure. They've missed out on thousands of years of fun and and now they're ready to travel and see the world - and they're looking for like-minded explorers to share their experiences with!

Coddiwomple (verb) - to travel in a purposeful manner towards an unknown destination.

We think that pretty much sums us up! At Womple Studios, we believe in the value of wandering and exploration. No one knows where they'll end up, but the best way to get anywhere worthwhile is to treasure the experience and enjoy the journey.

If you have a question not answered here or just want to say hello, please reach out via our Contact page or by email at hello@womplestudios.com.

We make sure that your personal information is safe. First, our billing and payment systems are encrypted and certified Level 1 PCI DSS compliant and backed up by some of the most trusted and well-respected names in e-commerce. Second, we don't collect information from you that we don't need and we don't sell any of your information to others. Check our Privacy Policy for details.

Shipping & Returns

Shipping is FREE in the U.S. on all subscriptions and orders over $55. Surcharge applies for Alaska & U.S. islands. Placing a non-subscription order under $55? Shipping is calculated automatically at Checkout.

Right now, we only ship within the U.S. (including U.S. territories and APO addresses). But we're working on expanding our reach, so keep checking in!

We typically ship your order within 1-2 business days. If you've ordered a WompleBox subscription, we ship every box after the first on or around the 15th of each month.

You'll receive a tracking number so that you can track your order as it makes its way to your home.

If you think you might have missed a delivery, please reach out to us at help@womplestudios.com.

If you think you're missing a package or something was damaged during delivery, please contact us at help@womplestudios.com and we'll sort it out.

Sorry, we have a no returns, exchanges, or refunds policy. Please see our Refund Policy for details. We're a small company and don't have the staffing or system in place to handle returns. But, we promise to deliver our absolute best at all times and always strive towards 100% satisfaction with our products.

Of course, if a package arrives damaged or lost in the mail, please get in touch at help@womplestudios.com and we'll see what we can do to resolve it.

WompleBox Subscriptions

WompleBox is a subscription box that takes kids to a new country each month and teaches them about culture, history, science, geography, folklore, cooking, and so much more. Every kit comes with (1) an illustrated adventure chapter book, (2) two hands-on STEM projects, (3) a fold-out map with activities, recipes, and fun facts, (4) a souvenir keychain to remember the experience, and (5) a 'pen pal pack' with themed stickers, postcard, letterhead, and envelope.

Each month is a new adventure to a unique place in the world!

Subscriptions start at $24.99 per month. Check out our pricing details HERE. Shipping is free on all subscriptions and taxes are automatically calculated at checkout.

There's no "rule" for what's appropriate for your child. All kids are different, and you know yours better than anyone.

That said, WompleBox is designed especially for, and kid-tested by, children ages 6 to 11. For kids on the younger side, we encourage parents to read the books and do the projects & activities with their kids. For kids on the older side, we've written the materials and designed the projects to be fun and engaging without the need for parental supervision.

One WompleBox should do the trick. Unless, of course, your kids aren't super great at sharing...

Every WompleBox is sibling-friendly and includes two STEAM projects for sharing (hopefully) between two kids. Also, our books are exciting and enjoyable alone, together, in a classroom, and over and over again.

Womple is your child’s adventurous tour guide, leading them through the wonders of a new country every month. Womple visits some well-trodden destinations (such as Australia and France) and some that are a little more off the beaten path (like Rapa Nui and Nicaragua). No matter the destination, you and your child will learn something new. We guarantee it.

So far, Womple has had his passport stamped in:

  • Argentina, Australia, Brazil, Canada, China, Ethiopia, France, Greece, Iceland, India, Indonesia, Japan, Mexico, Mongolia, Morocco, New Zealand, Nicaragua, the Philippines, Rapa Nui, Russia, South Africa, Sri Lanka, Tanzania and Scotland.

Where do you think Womple should travel next?

We never know where Womple will be off to next (and neither will you), and we’ve discovered it’s much more exciting that way! If you're planning a homeschool curriculum and need some advance notice in order to plan ahead, just reach out at help@womplestudios.com.

WompleBox subscriptions automatically renew so you don't have to keep buying the same thing over and over again. Your subscription ends, whenever you want, when you cancel it. Like Netflix!

Example 1: If you buy a monthly subscription to WompleBox, your child will receive a new WompleBox every month and you will be charged the price of one WompleBox every month until you cancel.

Example 2: If you buy a 3-month subscription, your child will keep getting WompleBox every month for three months and you will be charged the price of a 3-month subscription every three months until you cancel.

You can cancel anytime, and we'll always give you a heads up before your subscription is renewed.

You're charged the day you make your purchase and on a recurring basis on the 15th of the month on which your subscription term ends.

Example: If you purchase a 3-month subscription on June 12, you'll be charged for the 3-month term that same day, and then you will be charged for the next 3-month term three months later, on September 15. If you decide to continue your subscription, you will be charged again for the next 3-month term on December 15, and so on.

You can see upcoming orders and manage your WompleBox subscription by logging into your account or by clicking here: Customer Portal.

Great! If you purchased a WompleBox subscription, it will automatically renew at the end of each term.

For example, if you purchased a 6-month subscription, it will automatically renew for another 6 months at the end of the first 6-month term. If you purchased a 3-month subscription, it will automatically renew for another 3 months at the end of the first 3-month term.

Absolutely! Whatever the reason you'd like to skip an order or shipment, you can log into your Customer Portal and Skip your next order, or just send us an email at help@womplestudios.com and let us know what month you'd like to skip. We'll help you out.

We hope you're out of town on an awesome adventure. Make sure to bring your plush Womple and tag us @womplestudios in your awesome travel photos!

Easy:

  • Sign in to your Customer Portal (if you don't have an account, simply create one using the email address you used to buy your subscription)
  • Click the link for "Your Subscriptions"
  • Next to your address, click "Edit"
  • From there, you may edit your billing or shipping information.

That's it!

Welcome back! Contact us at help@womplestudios.com and we'll make sure it feels like you never left! Alternatively, you can restart your subscription yourself by following these steps:

  • Go to your Customer Portal page
  • Click on "Your Subscriptions"
  • Scroll to the subscription you'd like to restart and click "Re-activate"

That's it!

Say it ain't so! Have you considered skipping an order instead? Email us at help@womplestudios.com and we'd be happy to help.

Still want to cancel? You can cancel your order at any time by following these steps:

  • Go to your Customer Portal page
  • Click on "Your Subscriptions"
  • Scroll to the subscription you'd like to cancel and click "Cancel"

Please let us know why you cancelled - it helps improve the experience for kids!

WompleBox Gifts

Yes! If you'd like to change to a different subscription length, just contact us at help@womplestudios.com. We'll get it done.

Kids will get the same great content with either a WompleBox subscription or a WompleBox Gift. By purchasing a WompleBox Gift Card, you allow the gift recipient to set up their own WompleBox using their own address, receive updates on shipping and deliveries, skip or pause deliveries on their terms, and choose whether or not they would like to continue receiving WompleBox after the gift has expired.

No, your purchase of a WompleBox Gift is a one-time charge. Your gift recipient will have the option of choosing whether or not to continue receiving WompleBox after the gift has expired.

No problem! It's your choice whether or not you continue to receive WompleBox. We'll send you an email with renewal instructions. We're also happy to answer any questions and help make sure your kid continues explore with us every month, just email us at help@womplestudios.com.

Head to our Store to check out what single boxes we have available for individual purchase. And remember, you can always get a Monthly WompleBox subscription - cancel anytime.

Other

Yes! We love our classroom, homeschool, and distance learning customers. Check out our Homeschool and Classrooms pages for more information.

Reach out to us at partners@womplestudios.com to place a bulk order or see if we're a vendor for your charter school network. Please note that orders made through charter schools and ESAs may take an extra few days to process.

We'd love to spread as much Womple cheer as possible! Check out or Press page, Affiliate Program, or reach out to us directly at partners@womplestudios.com and we'd be happy to discuss.

Still Have Questions?