Frequently Asked Questions
All the awesome answers to your burning Womple questions!
A Womple is a yeti-like creature from Antarctica. Frozen for millennia and thawed only recently when an ice shelf broke away from the continent, Womples have an unquenchable thirst for exploration and adventure. They've missed out on thousands of years of fun and and now they're ready to travel and see the world - and they're looking for like-minded explorers to share their experiences with!
Coddiwomple (verb) - to travel in a purposeful manner towards an unknown destination.
We think that pretty much sums us up! At Womple Studios, we believe in the value of wandering and exploration. No one knows where they'll end up, but the best way to get anywhere worthwhile is to treasure the experience and enjoy the journey.
WompleBox is a subscription box that takes kids to a new country each month and teaches them about culture, history, science, geography, folklore, cooking, and so much more. Every kit comes with hands-on STEM activities, an immersive story experience that whisks your child away to a different place, and other interactive content like maps, letters, stickers, postcards, and souvenirs.
Each month is a new adventure to a unique place in the world!
Your kid will receive a WompleBox every month with tales of travel adventures as their pen pal, Womple, explores the world. Every box comes with (1) illustrated, early-reader chapter books, (2) interactive fold-out maps & country guides, (3) TWO hands-on STEAM projects with easy-to-follow instructions, (4) 'Pen Pal Bundle' with postcard, stationery, stickers, and envelope, and (5) memorable collectibles souvenirs to remind them of the journey.
Check out our pricing details on the Shop page. Taxes and shipping (free shipping in the U.S. on all subscriptions) are automatically calculated at checkout.
There's no "rule" for what's appropriate for your child. All kids are different, and you know yours better than anyone. We also think adults will learn more than a thing or two from our products!
That said, WompleBox is designed especially for, and kid-tested by, children ages 6 to 11. For kids on the younger side, we encourage parents to read the books and do the projects & activities with their kids. For kids on the older side, we've written the materials and designed the projects to be fun and understood without parental supervision.
Womple is your child’s adventurous tour guide, leading them through the wonders of a new country every month. We never know where he’ll be off to next (and neither will you), and we’ve discovered it’s much more exciting that way! If you're planning a homeschool curriculum and need some advance notice to plan ahead, just reach out at email@example.com.
Womple visits some well-trodden destinations (such as Australia or France) and some that are a little more off the beaten path (like Rapa Nui or Nicaragua). No matter the destination, you and your child will learn something new. We guarantee it. So far, Womple has had his passport stamped in: Argentina, Australia, Brazil, Canada, China, Ethiopia, France, Greece, Iceland, India, Indonesia, Japan, Mexico, Mongolia, Morocco, New Zealand, Nicaragua, the Philippines, Rapa Nui, Russia, South Africa, Sri Lanka, Tanzania and Scotland.
Where do you think Womple should travel next?
If you have a question not answered here or just want to say hello, please reach out via our Contact page or by email at firstname.lastname@example.org.
Sorry, we have a no returns, exchanges, or refunds policy. Please see our Refund Policy for details. We're a small company and don't have the staffing or system in place to handle returns. But, we promise to deliver our absolute best at all times and always strive towards 100% satisfaction with our products.
Of course, if a package arrives damaged or lost in the mail, please get in touch at email@example.com and we'll see what we can do to resolve it.
WompleBox ships for FREE in the U.S. See individual product pages and Checkout for shipping details on non-subscription products.
Right now, we only ship within the U.S. (including U.S. territories and APO addresses). But we're working on expanding our reach, so keep checking in!
We typically ship out within 1-2 business days of your order. If you've ordered a subscription product, we ship subsequent boxes on or around the 15th of each month after your first.
If you think you're missing a package or something was damaged during delivery, please contact us at firstname.lastname@example.org and we'll sort it out.
You'll receive a tracking number so that you can track your order as it makes its way to your home.
Sometimes mail carriers aren't as on time or as reliable as we want. If you think you might have missed a delivery, please reach out to us at email@example.com.
Automatic renewal is when the subscription for your product automatically renews so you don't have to keep buying the same thing over and over again. Your subscription ends when you cancel it. Like Netflix!
WompleBox subscriptions automatically renew. That means that if you buy a 1-month subscription, your kid will keep getting WompleBox every month and you will be charged the price of a 1-month subscription every month. If you buy a 3-month subscription, your kid will keep getting WompleBox every month for three months and you will be charged the price of a 3-month subscription every three months.
You can cancel anytime, and we'll always give you a heads up before your subscription is renewed.
With a WompleBox subscription, you're charged the day you make your purchase and on a recurring basis on the 15th of the month on which your subscription term ends. For example, if you purchase a 3-month subscription on June 12, you'll be charged for your 3-month term on that day, and then you will be charged for the next 3-month term three months later, on September 15, and for the next 3-month term on December 15, and so on.
You can see and manage all your WompleBox subscriptions by logging into your account or by clicking here: Customer Portal. Once logged in, follow the links for Order Schedule and Subscriptions to view pricing and upcoming dates.
Great! If you purchased a WompleBox subscription, it will automatically renew at the end of each term. For example, if you purchased a 6-month subscription, it will automatically renew for another 6 months at the end of the first 6-month term. If you purchased a 3-month subscription, it will automatically renew for another 3 months at the end of the first 3-month term.
Absolutely! Whatever the reason you'd like to skip an order or shipment, you can log into your Customer Portal and Skip your next order (if you're on a Monthly subscription), or just send us an email at firstname.lastname@example.org and let us know what month you'd like to skip. We'll help you out.
We hope you're out of town on an awesome adventure. Make sure to bring your Womple and tag us @womplestudios in your awesome travel photos!
Yes! If you'd like to change to a different subscription length, just contact us at email@example.com. We'll get it done.
- Sign in to your Customer Portal (if you don't have an account, simply create one using the email address you used to buy your subscription)
- Click the link for "Your Subscriptions"
- Next to your address, click "Edit"
- From there, you may edit your billing or shipping information.
Welcome back! Contact us at firstname.lastname@example.org and we'll make sure it feels like you never left! Alternatively, you can restart your subscription yourself by following these steps:
- Go to your Customer Portal page
- Click on "Your Subscriptions"
- Scroll to the subscription you'd like to restart and click "Re-activate"
Say it ain't so! Have you considered skipping an order instead? Email us at email@example.com and we'd be happy to help.
Still want to cancel? You can cancel your order at any time by following these steps:
- Go to your Customer Portal page
- Click on "Your Subscriptions"
- Scroll to the subscription you'd like to cancel and click "Cancel"
Please let us know why you cancelled - it helps improve the experience for kids!
Kids will get the same great content with either a WompleBox subscription or a WompleBox Gift. By purchasing a WompleBox Gift, you allow the gift recipient to set up their own WompleBox using their own email address, receive updates on shipping and deliveries, skip or pause deliveries on their terms, and choose whether or not they would like to continue receiving WompleBox after the gift has expired.
No, your purchase of a WompleBox Gift is a one-time charge. Your gift recipient will have the option of choosing whether or not to continue receiving WompleBox after the gift has expired.
No problem! It's your choice whether or not you continue to receive WompleBox. We'll send you an email with renewal instructions. We're also happy to answer any questions and help make sure your kid continues explore with us every month, just email us at firstname.lastname@example.org.
Head to our Store to check out what single boxes we have available for individual purchase! And remember, you can always get a Monthly WompleBox subscription - cancel anytime.
Womple is your child’s adventurous tour guide, leading them through the wonders of a new country every month. We never know where he’ll be off to next, and we’ve discovered it’s most fun that way! Through the course of your journey, he’ll visit some well-known destinations (such as Australia or France) and some that are off the beaten path (like Rapa Nui or Nicaragua). Every place has something new and exciting to share!
So far, Womple has had his virtual passport stamped in: Argentina, Australia, Brazil, Canada, China, Ethiopia, France, Greece, Iceland, India, Indonesia, Japan, Mexico, Mongolia, Morocco, New Zealand, Nicaragua, the Philippines, Rapa Nui, Russia, South Africa, Sri Lanka, Tanzania and Scotland.
Where do you think he should travel next?
Yes! We love our school, homeschool, and distance learning customers! Check out our teacher resources page and reach out to us to place a bulk order or see if we're a vendor for your network. Please note that orders made through charter schools and ESAs will typically take an extra few days to process.
Womples have a habit of going their own way and having their own adventures every once in a while. Contact us at email@example.com and we'll see what we can do.
One WompleBox should do the trick. Unless, of course, your kids aren't super great at sharing... Every WompleBox includes two STEAM projects for sharing (hopefully) between two kids. And, our books are exciting and enjoyable alone, aloud, together, in a classroom, and over and over again.
TIP: Make sure your Shipping Address includes the names of all of your kids so that everyone experiences the joy of getting their own mail!
Contact us via any option on our Contact page or by email at firstname.lastname@example.org and we'll get back to you ASAP!
We'd love to spread as much Womple cheer as possible! Reach out to us at email@example.com and we'd be happy to discuss.